Business Terms & Conditions

Refund policy

Standard and initial consultations are not refundable unless prior arrangements have been agreed upon.
If a customer is not satisfied with the services, they are encouraged to contact the team to discuss alternative solutions. Customers are responsible for any interchange or processing fees that may apply. Specific terms and conditions apply to all advanced payment packages, appointment bookings, and purchases.
Payments must be made by card. The company is not responsible for bookings made through any third-party platforms, except for their official booking platform. Appointment slots booked through their system cannot be sold on third-party platforms.
Customers are advised to contact team members for any amendments to their bookings.

Paid in advance treatment packages terms and conditions


Payment must be made in advance unless alternate arrangements have been agreed upon. For services or consultations not included in the membership package, bookings must be made with our team to schedule the required time slot. Services outside the scope of the membership package will be charged at our standard rate. Membership is valid for one year from the date of purchase. The membership is individual and strictly non-transferable. It is exclusively for the use of the person named in the membership. Prepaid packages or services, including memberships, are not eligible for additional discounts.

We offer discounted rates on our membership packages to make our sessions more affordable. If you are not satisfied with our professional services, you are eligible for a refund if requested within 14 days after payment.In the event of a refund, we reserve the right to apply a ‘Standard Rate Charge’.This means all attended appointments under the membership will be recalculated at our standard, non-discounted rate. The refund amount will be the total fee of your membership package minus the cost of any attended appointments charged at the standard rate. If the cost of attended appointments (at standard rate) exceeds the total membership fee, no refund will be possible. We encourage you to discuss any dissatisfaction with our services with your practitioner prior to engaging in any professional services. A £20 administrative fee will be charged for processing any refunds.

Monthly Subscription Policy

1. Recurring Payments: By subscribing to our promotional offers, you agree to pay the subscription plan fees on a recurring monthly basis. The payment will be automatically deducted from your designated payment method.
2. 30-Day Notice for Cancellation: If you wish to cancel your subscription, please notify us 30 days in advance in writing or via the designated cancellation process to avoid being charged for the next billing cycle.
3. Final Payment Upon Termination: Please note that a final payment may be charged before the end date of the subscription. This ensures all outstanding fees are settled and any remaining services within the subscription period are provided.
4. Legal Fees: In the event of non-payment or inability to settle outstanding fees, the customer is responsible for any legal fees incurred to recover the debt.
5. Treatment Validity Period: The treatments included in the subscription are only valid within the subscribed month. Unused treatments cannot be carried over to subsequent months and cannot be transferred to others.
6. Non-transferable and Non-refundable: The subscription is non-transferable, meaning it cannot be transferred to another person. Additionally, subscription fees are non-refundable, even if the treatments included in the subscription are partially or completely unused.
7. Changes to Subscription Fees: We reserve the right to change the subscription fees at any time. We will provide you with adequate notice of any fee changes to allow you to cancel your subscription before such changes take effect.
8. Changes to the Services: We may change, modify, or eliminate parts of our services at any time without prior notice. If you are not satisfied with any changes, your only remedy is to cancel your subscription.
9. Auto-Renewal: Unless you notify us before the end of your subscription period that you want to cancel, your subscription will automatically renew for another period.
10. Data Privacy: We are committed to protecting the privacy of your personal information. Please refer to our Privacy Policy for information on how we collect, use, and disclose your personal information.
11. Limitation of Liability: Under no circumstances will we be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our services, even if we have been advised of the possibility of such damages.
12. Dispute Resolution: Any disputes arising out of or relating to these terms and conditions or your use of our services will be resolved through binding arbitration.

Fee Structure

All fees can be found here, or please check with your local clinic page to see the fee structures of that clinic. Prices and services may be changed without further notice.

24 hour notice policy – Rescheduling Appointments

Providing at least 24 hours’ notice for appointment cancellations helps maintain low session costs, ensures availability for other clients, and reduces lost clinical time. Missed appointments or rescheduling without 24-hour notice will result in a full fee charge, payable before your next appointment. Note that Third Party funders do not cover fees for late cancellations or missed appointments; these are your responsibility, even if treatment is usually Third Party funded.

For members with pre-paid packages, missed appointments and late cancellations won’t incur additional fees. However, these appointments will be counted as used and deducted from the remaining appointments in your package. Any unused credits for standard appointments will become non-reclaimable after one year.

SMS Reminder / Email

If you provide us with a contact number or email address, a reminder will be sent before your appointment. This is only a courtesy reminder, though it may ask you to confirm attendance. If for any reason, you did not receive a reminder message and missed your appointment, you will still need to pay the late missed appointment fee. If ever in doubt, feel free to call to confirm an appointment.

Health Insurance

Owing to the various policies and coverage provided by different insurers and terms they offer some of our Chiropractors/Clinics are not registered with all health insurers. For this same reason, none of our staff will know the in’s and out’s of your policy as each is very different. It is your responsibility to contact your insurer to ensure the practitioner/clinic you are seeing is covered by them and you will be able to claim for all of the services provided.

All responsibility for ensuring you will be reimbursed for any/all goods and services provided lies strictly with the client and under no circumstances will the clinic or individual practitioner be held liable for a client failing in their due diligence to ensure they are covered/will be reimbursed for any/all services provided. (This includes different treatment types, massage recommendations, x-ray) If you have any queries regarding your entitlements to being reimbursed for these services, please contact your insurer directly for clarification prior to proceeding as we will not reimburse clients for the services provided in the event their insurance does not cover this.

We regret that we cannot hold accounts and require payment being settled with us on the day and reclaimed by the client from their insurer. We can not amend or change receipts for services provided as this is regarded as insurance fraud. Please do not ask as refusal may offend.

Please do pass on the name of your insurer to our office team in the event your insurer contacts the clinic to clarify anything.

By undertaking any consultation/examination/treatment you agree to be bound by these terms.

Frequency of Appointments

New customers must book initial consultation appointments before receiving any services provided by us. The number and frequency of appointments will be discussed with you by your practitioner. This will be based on their professional opinion once they have had an opportunity to understand your treatment needs and goals. In many circumstances, it can be difficult to predict a person’s response to treatment and, therefore, the number of sessions they may require. Your practitioner will discuss this with you prior to commencing treatment. We reserve the right to cancel your appointment and reschedule it under unforeseen circumstances. Our clinic reserves the right to refuse service to any individual, at our discretion, without the obligation to provide an explanation.
This policy is in place to uphold the integrity and operational efficiency of our business.

Emergency Contact

We are not an emergency service. We cannot respond to urgent or emergency matters, and our communication channels (Phone, SMS, Fax, Email) are not monitored outside of standard business hours. Please contact the appropriate emergency services for urgent concerns relating to your health or other emergencies.

Complaint procedure

If the discussion between you and our team could not reach a satisfactory outcome. We will direct your concerns to our professional association, The British Chiropractic Association. The BCA can be contacted by writing to or by Telephone on 0300 302 0332. Lastly, if the issue is not resolved, you can pursue a formal complaint to the General Chiropractic Council (GCC), the regulatory body of the Chiropractic Profession at 44 Wicklow Street, London WC1X 9HL.

Website information disclaimer

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only. It should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical facts and information. This information may not be current and is provided for your reference only. We reserve the right to modify the contents of this site at any time. However, we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Privacy Policy

We have outlined our Privacy Policy.

Mobile Phones

Please put your phone away and enjoy a digital detox during your time in the clinic – have a lie down on the chiro beds and relax for your adjustment. We are happy to recharge your device while you recharge yourself!

Recording Devices

While we are pleased people are excited to record and share what we do with the world, we do have a blanket ban of using recording devices (audio and video) within our clinics. Posting recordings online of your session without context opens up a huge window of potential issues with our regulatory board and the ASA. We also consider it a gross invasion of other patients’ and our practitioners’ privacy. We ask that you respect our stance on this non-negotiable policy. You are also coming in to see us to relax, unwind and calm your nervous system… let’s focus on that!

Dress Policy

Our aim is to make you feel as comfortable as possible, so we have discarded the use of gowns for chiropractic appointments at our clinic. Please dress sensibly in clothing that will not restrict your movement in any way. If you feel uncomfortable during a treatment session for any reason, please ask for one of our assistants to be present in the room.

X-Rays and Radiology Policy Chiropractors

Like all health professionals using X-rays, they are bound by the ‘Ionising Radiation (medical exposure) Regulations, 2000’ which outline safety procedures and justification for taking X-rays. At Dr Joint & Spine we follow these regulations to the letter and you can be assured we are doing all we can to minimise any exposure to harmful ionising radiation. The X-ray machine and digital X-ray processor ensure optimal image quality with minimal exposure. Your practitioner will refer you to take imaging examination if necessary.

Health Record Management

We will create and keep health records for you, which will record all relevant information about your treatment. We will keep your health records on the Powerdiary platform. We may also collect and store health information about you from Third Parties such as your doctor or general practitioner. Your health records are managed and protected in accordance with all applicable local laws. Health records are legally required to be stored for 7 years following the conclusion of your treatment with us. You can also request access to a copy of your health record. Please discuss this with your practitioner should you wish to do this at any time. We will store your health records in the Powerdiary platform.

The details of this can be found in our Privacy Policy here: